Phone Banking Officer – Inbound Voice Process

Job Description

We are looking for dynamic and customer-focused individuals to join our team as Phone Banking Officers. This role involves handling inbound calls from customers related to banking products and services, providing accurate information, and ensuring a high level of customer satisfaction.

Key Responsibilities:

• Handle inbound calls from customers related to their banking needs such as account information, transactions, debit/credit cards, loans, internet banking, etc.
• Provide accurate information and resolve queries in a timely and professional manner.
• Maintain call quality and customer service standards as defined by the bank.
• Ensure confidentiality of customer information and adherence to banking regulations.
• Update customer records and log all call-related information as per standard procedures.
• Escalate unresolved issues to relevant departments for further investigation and resolution.

Required Skills & Competencies:

• Excellent communication skills in English and Hindi
• Strong listening and problem-solving skills
• Basic knowledge of banking products and services is preferred
• Good typing skills and proficiency in using computer systems
• Ability to work in a high-pressure, customer-centric environment
• Willingness to work in rotational shifts, including weekends and public holidays.

Perks & Benefits:

• Fixed salary with attractive incentives
• Paid training and onboarding support
• Opportunity to work with a leading private sector bank
• Defined career progression and internal job promotions
• Employee benefits including medical insurance, PF, and paid leave

How to Apply:

Interested candidates can send their updated resume to [hr@careervalues.in] with the subject line: “Application for Phone Banking Officer – Mumbai”.