EMI Customer Service & Sales Executive

Deputy Manager
Juinagar Navi Mumbai
December 18, 2021
Full Time
Urgent
Application ends: May 18, 2026
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Job Description

We are hiring for the role of EMI Customer Service & Sales Executive, responsible for engaging with customers through outbound/inbound calls to assist with EMI-related queries, payments, and product offerings. The ideal candidate should have strong communication skills, sales acumen, and a customer-first attitude to drive conversions and enhance the customer experience.

Key Responsibilities:

  • Handle outbound/inbound calls related to EMI collections, renewals, and customer servicing.
  • Meet daily calling targets and productivity benchmarks.
  • Achieve monthly conversion targets as per goal sheet and business objectives.
  • Provide quality communication and service on every customer interaction, ensuring empathy and professionalism.
  • Ensure high adherence to service standards, compliance, and code of conduct.
  • Maintain high quality scores and pass all regular proficiency assessments.
  • Attend daily team meetings and contribute to team progress and performance improvement discussions.
  • Identify opportunities for cross-selling and upselling bank products during customer interactions.
  • Ensure customer satisfaction by resolving queries and issues promptly and accurately.
  • Record customer feedback, maintain logs, and follow up on pending cases to ensure closure.
  • Focus on delivering a consistent and delightful customer experience in every call.

Skills & Competencies:

  • Strong verbal communication skills in English and Hindi.
  • Sales-oriented mindset with the ability to influence and convert leads.
  • Good listening skills and customer empathy.
  • Ability to multitask, prioritize, and manage time effectively.
  • Familiarity with banking products and EMI-related services (preferred).
  • Basic computer skills and comfort with CRM/calling tools.
  • High level of commitment, responsibility, and ethical conduct.

What We Offer:

  • Competitive salary with performance-linked incentives
  • Growth opportunities within the banking/financial services sector
  • Professional training and development
  • Supportive work environment with team-based culture

How to Apply:

Interested candidates can send their resume to [hr@careervalues.in] with the subject line: “Application for EMI Executive Role”.